Customer Feedback and support for Bike Rental Manager

Knowledge Base

  1. Getting Started 

    1. on-boarding phase 2 - starting to use the system
    2. Your setup checklist
    3. Setting your key store details
    4. Shop dashboard to check the status of your shop and bikes
    5. The BRM implementation hierarchy
  2. Problem Solving 

    1. Highlights video (v)
    2. Using the integrated Tutorials (v)
    3. Spoof 'hightlights video' (v)
    4. Problem Solving - why findReservation doesn't work
    5. Using Multiple profiles in your browser
  3. Training 

    1. Overview - what is BRM all about?
    2. How To... : make a booking for a walk-in customer (generic)
    3. How To... : find an existing booking & check-out
    4. How To...: make a booking for a walk-in customer
    5. Glossary of Terms
  4. FAQ 

    1. What to do when we have sold a bike?
    2. How do I set a bike to broken?
    3. How do I add inventory/assets?
    4. What barcode scanner should I buy?
    5. How do I change reservation status back to "checked out"?
  5. Online Booking Wizard (OBW) 

    1. Getting your new online OBW live - your checklist
    2. Getting Started - Putting the Online Booking Wizard on your Website
    3. Online Booking Configuration Options and Settings
    4. Adding pictures / images, notes and sizes for your bikes
    5. Taking credit card details for Online Bookings
  6. Reservations 

    1. Making a rental ticket
    2. Finding rental tickets
    3. Managing your reservations
    4. Adding, Swapping & Removing inventory in a reservation
    5. Individual asset Check-in
  7. Pricing 

    1. Pricing your reservations
    2. Price alterations - discounting etc
    3. Pricing your Assets (using Price Groups)
    4. Overriding the billable setting for your reservation
    5. Auto-pricing assets - longer durations
  8. Maintenance 

    1. Maintenance - overview
    2. Maintenance - workflow
    3. Full service history for each item (service recording)
    4. Recording post rental feedback (and or broken items)
    5. Automated service recording (with barcodes)
  9. Printing etc 

    1. Printing - what type of printer?
    2. Snapshot Printing
    3. Graphing your Rentals
    4. Emailing a copy of reservation, as pdf
    5. Creating Printable Reports (of your data)
  10. Fleet Management (inventory) 

    1. Manage Fleet - Overview
    2. Manage Fleet - Importing bikes
    3. Manage Fleet - Hierarchy Management
    4. Manage Fleet - Asset Management
    5. Manage Fleet - how to add items
  11. Extras 

    1. Specifying, setting up, ordering and pricing Extras within Reservations
    2. Complex pricing of extras
    3. setting Extras compatibility
  12. CRM (Customer Relationship Management) 

    1. Postcode Lookup
    2. Customer records
    3. Linking reservations to client/customer records
    4. Custom fields for your Customer records
    5. Customer Data Configuration across your channels
  13. Payments etc 

    1. Payments overview
    2. Reconciling Payments
    3. Express Payment recording
    4. ad hoc payment recording
    5. Overpayments, corrections & Refunds
  14. Integrations 

    1. Stripe - configuration
    2. Stripe Integration - overview
    3. BRM integrations - working with other software
  15. Managing Deliveries 

    1. Delivery Planning Module
  16. Bar coding 

    1. Barcoding of bikes - an introduction
    2. Barcoding - setup
    3. Barcoding - do's and dont's
    4. Problem Solving - getting barcode scanner to work
    5. Barcode mode
  17. Analysis of data & management info 

    1. Further Analysis of BRM data
  18. Multiple Locations 

    1. Multiple Locations - overview
    2. Multi-store example - one fleet
    3. auto-set location information
    4. multi-locations - products only in one store
    5. scanning in a list of bikes then changing their location
  19. Access and Permissions 

    1. Problem Solving - why can't I edit my bikes within BRM?
    2. Adding new users
    3. Administrator Accounts
    4. what access do the different roles enable?
  20. EVO 

    1. High Volume Handling (BRM EVO)
    2. BRM evo self-registration
    3. BRM evo self-registration flow
    4. Allocating Bikes (EVO mode)
    5. tablet registration and the client ticker
  21. Tours, Activities, Events (PREMIUM) 

    1. selling 'abstract' things like seats on buses, places on tours...
    2. selling packages
    3. Selling tours and renting bikes
  22. Generic Bookings (PREMIUM) 

    1. Making Generic Bookings - overview
    2. Generic Bookings and the Online Booking Wizard
    3. Make Generic Bookings - detail
    4. A detailed look at the availability Panel - Generic booking
    5. what is GBAL mode?
  23. Work Flow 

    1. workflows in the system
    2. 3 ways to make a booking...
    3. walk-in bookings
    4. Date & time selection - a detailed look at Date Selection Panel
    5. Checking availability visually
  24. Suitability 

    1. For what size fleets is the BRM software suitable?
    2. Can I have two different prices, like one per hour and one per day?
    3. Which ticket printer do you recommend?
    4. How does BRM track each bike’s usage?
    5. Can you view bookings graphically, like in a spreadsheet?
  25. Top Tips 

    1. Top-Tip - Searching within a Page
    2. Problem Solving - how did I show / hide columns?
    3. right click - on a mac
    4. hosting images on your website - a how to guide (e.g. banner images)
  26. Miscellaneous 

    1. What's new!
    2. Backing up data
    3. What if I lose internet connectivity?
    4. Customisations
    5. Shop / store holidays (closed dates)
  27. INTERNAL 

    1. Digital Waivers - roadmap
  28. All articles 

    1. Making a rental ticket
    2. Making Generic Bookings - overview
    3. Specifying, setting up, ordering and pricing Extras within Reservations
    4. Postcode Lookup
    5. Pricing your reservations
    379 articles 

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