Customer Feedback and support for Bike Rental Manager

Knowledge Base

  1. Tours, Activities, Events 

    1. selling 'abstract' things like seats on buses, places on tours...
    2. selling packages
  2. FAQ 

    1. What to do when we have sold a bike?
    2. How do I set a bike to broken?
    3. How do I add inventory/assets?
    4. What barcode scanner should I buy?
    5. How do I change reservation status back to "checked out"?
  3. Getting Started 

    1. on-boarding phase 2 - starting to use the system
    2. Your setup checklist
    3. Setting your key store details
    4. Shop dashboard to check the status of your shop and bikes
    5. The BRM implementation hierarchy
  4. Responsive Online Booking (NEW) 

    1. Getting your new online OBW live - your checklist
    2. Getting Started - Putting the Online Booking Wizard on your Website
    3. Online Booking Configuration Options and Settings
    4. Adding pictures/images, notes and sizes for your bikes
    5. Taking credit card details for Online Bookings
  5. Reservations 

    1. Making a rental ticket
    2. Finding rental tickets
    3. Managing your reservations
    4. Adding, Swapping & Removing inventory in a reservation
    5. Making a reservation for an existing client/customer
  6. Pricing 

    1. Pricing your reservations
    2. Price alterations - discounting etc
    3. Pricing your Assets (using Price Groups)
    4. Overriding the billable setting for your reservation
    5. Auto-pricing assets - longer durations
  7. Analysis of data & management info 

    1. Further Analysis of BRM data
  8. Maintenance 

    1. Maintenance - overview
    2. Maintenance - workflow
    3. Full service history for each item (service recording)
    4. Recording post rental feedback (and or broken items)
    5. Automated service recording (with barcodes)
  9. Printing etc 

    1. Printing - what type of printer?
    2. Snapshot Printing
    3. Graphing your Rentals
    4. Emailing a copy of reservation, as pdf
    5. Creating Printable Reports (of your data)
  10. Fleet Management 

    1. Manage Fleet - Overview
    2. Manage Fleet - Importing bikes
    3. Manage Fleet - Hierarchy Management
    4. Manage Fleet - Asset Management
    5. Manage Fleet - how to add items
  11. Bar coding 

    1. Barcoding of bikes - an introduction
    2. Barcoding - setup
    3. Barcoding - do's and dont's
    4. Problem Solving - getting barcode scanner to work
    5. Barcode mode
  12. EVO 

    1. High Volume Handling (BRM EVO)
    2. BRM evo self-registration
    3. BRM evo self-registration flow
    4. Allocating Bikes (EVO mode)
    5. tablet registration and the client ticker
  13. Integrations 

    1. Stripe - configuration
    2. Stripe Integration - overview
    3. BRM integrations - working with other software
  14. lightspeed 

    1. Lightspeed integration - overview
    2. Lightspeed Integration - payment flow
    3. Lightspeed integration - configuration
    4. Lightspeed Integration - LS to BRM
    5. Lightspeed Integration - BRM to LS
  15. Managing Deliveries 

    1. Delivery Planning Module
  16. Multiple Locations 

    1. Multiple Locations - overview
    2. Multi-store example - one fleet
    3. auto-set location information
    4. multi-store - products only in one store
    5. scanning in a list of bikes then changing their location
  17. Legacy Online Booking Wizard (OLD) 

    1. online booking - how to see an example..
    2. How do I add the Online Booking wizard to my site?
    3. Getting Started - wizard configuration
    4. Getting Started - Wizard - confirmation emails
    5. Customising the colours (or colors!) on your wizard
  18. Work Flow 

    1. workflows in the system
    2. 3 ways to make a booking...
    3. walk-in bookings
    4. Date & time selection - a detailed look at Date Selection Panel
    5. Checking availability visually
  19. Suitability 

    1. For what size fleets is the BRM software suitable?
    2. Can I use BRM in different languages?
    3. Can I have two different prices, like one per hour and one per day?
    4. Which ticket printer do you recommend?
    5. How does BRM track each bike’s usage?
  20. Top Tips 

    1. Top-Tip - Searching within a Page
    2. Problem Solving - how did I show / hide columns?
    3. right click - on a mac
  21. Training 

    1. Overview - what is BRM all about?
    2. How To... : make a booking for a walk-in customer (generic)
    3. How To... : find an existing booking & check-out
    4. How To...: make a booking for a walk-in customer
    5. Getting help on BRM
  22. Access and Permissions 

    1. Problem Solving - why can't I edit my bikes within BRM?
    2. adding new users
    3. admin accounts
  23. CRM 

    1. Postcode Lookup
    2. Customer records
    3. Linking reservations to client/customer records
    4. Custom fields for your Customer records
    5. Customer Data Configuration across your channels
  24. Generic Bookings 

    1. Making Generic Bookings - overview
    2. Generic Bookings and the Online Booking Wizard
    3. Make Generic Bookings - detail
    4. A detailed look at the availability Panel - Generic booking
    5. what is GBAL mode?
  25. Extras 

    1. Specifying, setting up and pricing Extras within Reservations
    2. Complex pricing of extras
    3. setting Extras compatibility
  26. Help 

    1. Highlights video (v)
    2. Using the integrated Tutorials (v)
    3. Spoof 'hightlights video' (v)
    4. Problem Solving - why findReservation doesn't work
    5. Problem Solving - removing 'welcome to BRM' popup
  27. Payments etc 

    1. Payments overview
    2. Reconciling Payments (v)
    3. Express Payment recording
    4. ad hoc payment recording
    5. Overpayments, corrections & Refunds
  28. Miscellaneous 

    1. What's new!
    2. Backing up data
    3. What if I lose internet connectivity?
    4. Customisations
    5. Shop Holidays
  29. All articles 

    1. Making a rental ticket
    2. Making Generic Bookings - overview
    3. Specifying, setting up and pricing Extras within Reservations
    4. Postcode Lookup
    5. Pricing your reservations
    363 articles 

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