BRM is an incredibly powerful tool, however, the UI is a major downfall. Without an easy-to-use, intuitive interface the functionality is lost!
It is a difficult tool to train staff on as the UI is dense, over-saturated, and somewhat poorly organized. I think BRM needs to invest in a cleaner, more attractive and intuitive user interface in order to compete with other tools in the market. We would love to see a full calendar view added in the back-end as well.