Sometimes you type in a client name e.g. "Rogers" and press search, and to your surprise it just doesn't find your reservation.  Even though you know there is a reservation with a client named "Rogers".

Or perhaps you type in a reservation reference e.g. "Mar0001-14" and press search and doesn't find your reservation.

Possible solution

The Reservation Selection panel - on the top left of the findRESERVATIONS page - also uses the Reservation Selection Criteria Panel,  (the next panel down) when searching.

For example: Imagine I type in "Rogers" and hit search.
Imagine the date in my Reservation Selection Criteria Panel is set to "2014, 01/01/2014, 31/12/2014"

In this case, it will only return any reservations for client name "Rogers" FOR THAT YEAR.

So sometimes when you can't find what you're looking for check the date-range.

N.B. It does you give some feedback to show you what criteria are being used when searching. The criteria being used are 'lit up' in a sort of gold / brown colour, as shown below:  If, for example, you press the 24hr button you will note that the Date Range doesn't light up as of course we're always looking for activity within 24hrs.