Managing your rental tickets

The reason BRM / RSM is so powerful is that it actually helps you actively manage your rentals all the way through from planning & scheduling to the service delivery element and beyond (what we call fulfilment).


But of course there are many things you need to manage about a rental.

Don't worry you don't need to master all this at once - just know that the system can handle it!



Natural lifecycle
reservations will normally progress through a pre-defined path (lifecycle); provisional, confirmed, checked out, checked in.   Along the way certain things will normally happen;

  adding customer information


  adding equipment setup information & notes


adding extras 


  adding payments as they occur


  waivers / disclaimers


  tracking it though its lifecycle changes


  handling security deposits


  handling deliveries


Dealing with change


We always say that there is one certainty in the rental business;   happens!   Customers are late, don't turn up at all, break stuff, lose stuff, steal stuff!  Pretending that doesn't happen would be ridiculous which is why its built right into the solution.


  swapping bikes (or adding / removing)


  extending rentals (or changing dates)


  changing prices


  early returns


  bikes getting broken / lost / stolen


  cancelling a reservation


  inventory changing - broken, stolen, sold etc