Where possible, it's very important to create long term relationships with your customers.
One way to do help do this is to send a post-rental email to your users asking how their experience was and perhaps even requesting a review on your favorite site, like Trip Advisor, Trustpilot or a social media share.
How does the feature work?First of all you need to turn it on...
settings -> Shop Setup -> Email configuration -> Send Post Rental Email:
In that section you have two things you can do:
- decide if you want the default to be ON or OFF. (i.e. normally send or normally don't send)
- edit the email you send. To do that click on the link below to 'Edit Post Rental Feedback Email'. This will open a new window in your browser to let you edit what you send:
When you check a rental back in the system will display a question about getting customer feedback: