what is the difference between the two Lightspeed workflows?
Please see this diagram,
Lightspeed -> BRM : to create a new reservation, and pay for it in lightspeed. Send over Lightspeed customers.
BRM -> Lightspeed : to add a new transaction to an existing reservation. Create customers in Lightspeed from BRM.
The idea is that you have two tabs open in your browser, one for Lightspeed, and one for BRM.