Problem Solving

answers to common pitfalls

Problem Solving - why findReservation doesn't work
Problem Sometimes you type in a client name e.g. "Rogers" and press search, and to your surprise it just doesn't find your reservation.  Even...
Fri, 4 May, 2018 at 4:27 PM
Problem Solving - 'undo' progress reservation
Sometimes you might have pressed the progress Reservation button by mistake, and want to back up a step. Whilst there is no 'undo' button in BRM,...
Fri, 4 May, 2018 at 4:28 PM
Problem Solving - show all bikes checked-out
How do you see which of your reservations (or bikes) are currently checked out? use the 'stage' button to search for all reservations in the ...
Fri, 11 May, 2018 at 10:41 AM
Problem Solving - Asset(s) not available for given dates...
Sometimes, under certain circumstances, you may see this message : "Asset(s) not available for given dates..." But wait a minute, I hear you ...
Fri, 11 May, 2018 at 10:43 AM
Problem Solving - parent (product line) is full
Q. When is an available bike not available?   A. When it belongs to a product line that is already full. Imagine you have 2 full carbon road bikes in your ...
Fri, 11 May, 2018 at 10:43 AM
Problem Solving - trying to swap / add, but get 'parent line has no capacity'
Problem Solving - trying to swap / add, but get 'parent line has no capacity' Ever seen this problem? you go to add / swap a bike.  It seems ava...
Fri, 11 May, 2018 at 10:51 AM
Problem Solving - how did I show / hide columns?
   show / hide columns BRM uses lots of tables (or grids) to display data.  These tables consist of lots of columns and rows. Most of the time BRM automat...
Tue, 15 May, 2018 at 7:15 PM
Problem Solving - Edit online booking link not working
'Edit online booking' link not working Q:  Why is my 'Edit online booking' link not working A: because you're using the ...
Sun, 20 May, 2018 at 10:15 AM
Using the new URL's to access BRM / RSM
January 2018 We have just rolled out new URL's (fancy word for a website address) to access BRM / RSM from now on they are: US servers...
Sun, 20 May, 2018 at 10:15 AM
graphs not displaying (uses Adobe Flash) - Problem Solving
Some browsers have recently updated the way they handle external plugins. BRM uses Adobe Flash to draw the in-built graphs. So you may see this: ...
Thu, 13 Sep, 2018 at 11:59 AM