Setting up extras

Many stores like to offer extras to their customers, such as pedals, locks, helmets, insurance, etc. By setting up these extras before the customer arrives, you can enhance their rental experience and even charge extra for additional items.

This article will walk you through the process of setting up extras for your rentals. Please note that since Autumn 2022, there are two types of extras:

• Item Level Extras (ILE's) – These are extras added per individual item in a reservation, e.g., adding a helmet with a specific bike.
  

• Reservation Level Extras (RLE's) – These are extras added to the entire reservation, e.g., a tip or a service fee.
  
  
  

Steps to Set Up Extras

1. Navigate to the Extras Section: Go to Settings and select Extras from the menu.

   
   

   
   

2. Add a New Extra: Click the Add New button located at the top right. This will open a detailed page where you can enter information about your extra.
   
   
   
   
   
   

3. Basic Information:

   • Name: Enter a clear, descriptive name for the extra (e.g., "Helmet", "Insurance").
     
   • Description: Provide a short description of the extra, so customers understand what they are adding to their reservation.
     
   • Pricing Options: Choose one of the following pricing methods for the extra:
     • Free: No cost for this extra.
       
     • Fixed Price: The price remains the same regardless of rental duration.
       
     • Price Group: Assign a tiered pricing structure, similar to how tracked inventory works. 
       
       Tip: We recommend uploading an image of the extra to make your online booking page more visually appealing.
       
       
       
4. Advanced Options: Once you’ve filled out the basic information, you’ll have access to several advanced settings at the bottom of the page. Here’s what you can configure:
   • Online Options:
     • Visible Online: Controls whether the extra appears on your online booking page.
       
       
     • Default Selected: This option pre-selects the extra in the online booking system, but customers can choose to deselect it if they don’t want it.
       
       
     • Online Mandatory: This ensures that the extra is automatically added to all bookings made online and cannot be removed by the customer.
       
       
   • Other Options:
     • Apply Tax: Enable this option to apply tax to the extra. If you deselect it, the extra will be tax-exempt.
       
       
     • Apply Discounts: By default, the extra will be included in any discount codes entered by customers. If you don’t want it to be discounted, you can deselect this option.

Setting up extras allows you to offer value-added services to your customers, improving their rental experience and providing additional revenue opportunities. You can create as many extras as you need, and with the options provided, you can control how they appear and function during the booking process.

See Also

Discount Codes

Setting which extras go with which products (compatibility)

Setting up Reservation Level Extras