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Knowledge base
Getting Started
First Steps
8
Overview - what is BRM all about?
Your setup checklist
Setting your key store details
Setting your shop email address
Shop opening / closed hours
See all 8 articles
Training
3
Fundamentals Training
Lightspeed Training
Setting up and customising your system
Getting Help
2
Getting Help on BRM / RSM
Feature Requests
FAQ
5
what are the Ski specific features of BRM / RSM ?
Tours, packages, activities & events; what is the difference?
what are some kayak / canoe specific features of BRM / RSM?
Do you need to send an email for a provisional reservation? (made online)
Hamburger Menu - What is it and what does it do?
Reservations
The basics
9
Creating a rental ticket
Finding rental tickets
Managing your reservations
Planner View
Cancelling a reservation
See all 9 articles
Inventory within Rentals
1
Asset (inventory) Lifecycle
Customer / Client
4
Handling groups / events
Group 'tag'
Client record per rental item
Linking reservations to client / customer records
Pricing
8
Pricing your Assets (using Price Groups)
How do you set pricing for your rentals?
setting your sales tax
Reservations - 'price altering' changes
Price alterations - discounting etc
See all 8 articles
Lifecycle Tracking
2
Reservation Lifecycle
Show Late Rentals
Waivers, Disclaimers, Receipts
4
Rental disclaimers (waivers)
Customising your Invoices / Waivers
Printing receipts on Thermal Paper
Snapshot Printing
Deposits
2
Does BRM handle deposits?
video demonstration of holding security deposits
Delivery
1
Delivery Management
Payments
2
ad hoc payment recording
Reconciling Payments
Communications
5
Post rental email
Emailing a copy of reservation, as pdf
Multi Language Booking Emails
Email marketing Opt in button for building your email list
tracking your communications with your customers
Dealing with change
5
Adding, Swapping & Removing inventory in a reservation
Individual asset Check-in
Early returns
How to extend a reservation
How to extend / change Dates & Times of a Reservation
Extras
3
what are extras?
Specifying, setting up, ordering and pricing Extras within Reservations
using extras as a discounting mechanism - e.g. 'junior' pricing
Reservation Types
3
Defining Multiple Reservation Types
Adding and Editing Reservation Types
Customise columns - by reservation type
Advanced Reservation features
19
Single Page Booking
BRM kiosk mode
Discount Codes (vouchers)
What is the 'paid' column for?
Reservation Selection Criteria
See all 19 articles
Maintenance
The Basics
3
Maintenance - overview
Recording post rental feedback (and or broken items)
setting a bike to ready - service recording
More advanced features
8
difference between broken bikes and maintenance reservations
Item maintenance check
Knowing which bikes to prepare
set a bike to broken within the maintenance section
How does BRM track each bike’s usage?
See all 8 articles
Online Booking
The Basics
6
Introduction to the Online Booking 'widget'
Getting your new online booking live - your checklist
Adding pictures / images for your bikes
Adding notes and suggested sizes for your bikes
Getting Started - Putting your Online Booking on your Website
See all 6 articles
Setting Up
8
Online Booking Configuration Options and Settings
setting the order of your categories
setting the order of your Product Lines
Taking credit card details for Online Bookings
Embedding into various types of website
See all 8 articles
More Advanced Features
25
Creating category specific versions of Online Booking
handling deliveries with the Online Booking Wizard (OBW)
HIVO mode for online booking
Online Booking - Provisional Reservation Timeout (auto-cancel)
Setting Extras Compatibility
See all 25 articles
Customers (integrated CRM)
The basics
1
Customer records
Self Registration
6
self-registration
Electronic Waivers
Self Registration for Groups of Customers
self registration customisation
BRM self-registration flow
See all 6 articles
More advanced CRM features
2
Custom fields for your Customer records
Setting per rider information to be mandatory
Integrations
Lightspeed
10
Lightspeed integration - overview
Lightspeed integration - configuration
Lightspeed Integration - BRM to LS
Lightspeed Integration - LS to BRM
what is the difference between the two Lightspeed workflows?
See all 10 articles
Stripe
4
Stripe Integration - overview
Stripe Configuration
refunding on Stripe (within BRM)
SCA - strong customer authentication
Mailchimp
1
Send new customers to Mailchimp
Paypal
3
Setting Up PayPal
Paypal processing in BRM
Changing Language in PayPal
Slack
1
Using Slack as a lightweight notifications system
Bar Codes
the basics
4
Barcoding - setup
Getting labels printed by BRM....
Barcoding - do's and dont's
'hands free' barcodes
Analysis of Data & Reports
Exporting Data
4
Creating Printable Reports (of your data - Reservations, Transactions, Financial Report)
Exporting your data (Customers)
Rentals & Revenue per asset (and per category)
deeper analysis using spreadsheets (and pivot tables)
Google Analytics
1
Google Analytics integration
graphs etc
2
Graphing your Rentals
why in graphs page Rental per months does not match with the value in the search page May 2018?
Administration & Setup
Basic setup
1
Full day or 24hr mode - what is your definition of a days rental?
Access and Permissions
6
Adding new users
Google Accounts
Administrator Accounts
What access do the different roles enable?
deleting users
See all 6 articles
Advanced Setup Details
7
Specifying booking slots
Complex pricing of extras
'full day' price mode - deep dive
24hr mode - deep dive
'New' definition in search
See all 7 articles
Optional extra modules
Tours, Activities, Events
6
Tours / Activities / Events / 2.0
selling 'abstract' things like seats on buses, places on tours...
Selling tours and renting bikes
3 sides of managing Activities, Events & Tours
Clone or copy tours, activities and events
See all 6 articles
Generic Bookings
3
Making Generic Bookings - overview
High Volume Handling (BRM EVO)
Allocating Bikes
Multiple Locations
13
Multi-location example - one system, multiple locations within
what are the multi-location features?
multi-locations - products only in one store (OPTION)
item 'current location'
current location filter
See all 13 articles
Delivery Scheduling
3
Delivery Planning module (barcode mode)
Delivery Planning Module
setting up delivery planning
Using BRM to take Repair bookings
1
sample installation of online bookings for repairs
Using BRM to sell bus tickets
1
Using BRM to sell shuttle bus tickets
Using BRM for fixed date tours
1
Etape du Tour example
Top Tips
How to get the most out of BRM / RSM
30
Winning at your game of Tetris
Sorting your reservations in the Reservation List Panel
Reservation Type & Category Images
Same customer renting items with varying dates.
Glossary of Terms
See all 30 articles
Problem Solving
14
Problem Solving - why find Reservation doesn't work
Problem Solving - 'undo' progress reservation
Problem Solving - show all bikes checked-out
Problem Solving - Asset(s) not available for given dates...
Problem Solving - parent (product line) is full
See all 14 articles
Error Codes
11
LSI001 - Lightspeed API error
LSI002 - user XYZ not linked to Lightspeed
LSI003 - Lightspeed invalid shop configuration
LSI004 - Lightspeed Invalid Foreign keys for Customer...
LSI005 - Lightspeed Invalid foreign keys for Employee: x
See all 11 articles
Recommendations
2
Hardware recommendations
Multiple Locations - overview
Bike.rent
overview
1
bike.rent overview
Community forums
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BikeRentalManager Forums
Announcements
4
officially recognise 'late fees'
Posted by
Doug Stoddart
,
almost 2 years ago
Last Reply
by Onno
over 1 year ago
BRM secures investment!
Posted by
Doug Stoddart
,
over 2 years ago
Last Reply
by Doug Stoddart
over 2 years ago
enter discount codes on the back end
Posted by
Doug Stoddart
,
over 2 years ago
Last Reply
by Doug Stoddart
over 2 years ago
See all 4 topics
Feature Requests
209
Build My Account Page with Billing Information & Plan Info for Multi-Location Business
Posted by
Hélène
,
over 1 year ago
Last Reply
by Hélène
5 days ago
Total number of available bikes
Posted by
David Boylan
,
4 months ago
Last Reply
by David Boylan
4 months ago
Increase slack integration
Posted by
David Boylan
,
4 months ago
Last Reply
by David Boylan
4 months ago
See all 209 topics
Tips and Tricks
0
Report a problem
1
Website compatibility
Posted by
Scott Brooks
,
about 1 year ago
Last Reply
by Mark Negus
about 1 year ago