Understanding the Difference Between the Two Lightspeed Workflows

There are two main workflows when integrating Lightspeed with BRM (Booking Reservation Management). Below is a breakdown of each:

1. Lightspeed → BRM:

   • This workflow is used to create a new reservation in BRM and complete the payment for it in Lightspeed.

   • Additionally, customer information from Lightspeed is sent over to BRM, ensuring that your customer data is synced.
     
     

2. BRM → Lightspeed:

   • This workflow allows you to add new transactions to an existing reservation in Lightspeed.

   • It also enables the creation of new customer profiles in Lightspeed directly from BRM.
     
     

Recommended Setup for Efficient Workflow

To make the integration seamless, we recommend having two browser tabs open:

• One for Lightspeed,

• One for BRM.
  This will allow you to quickly switch between the two platforms and manage your reservations and transactions more effectively.

See also

• Lightspeed to BRM integration
• BRM to Lightspeed integration