Troubleshooting & error messages (18)

Payment error PAY004 — Stripe refused the charge (and it wasn't a bank decline)

Created by Emily Campbell, Modified on Mon, 3 Aug at 10:29 AM by Emily Campbell
Booking error ASS002 — "Unable to find generic asset" (item not linked to a Product Line)

Created by Emily Campbell, Modified on Fri, 24 Jul at 4:26 PM by Emily Campbell
Payment error PAY016 — the customer's bank declined the card

Created by Emily Campbell, Modified on Fri, 31 Jul at 12:00 PM by Emily Campbell
Payment error PAY018 — couldn't save the card to the customer's file

Created by Emily Campbell, Modified on Thu, 13 Aug at 10:56 AM by Emily Campbell
Payment error PAY017 — our payment provider blocked the charge (not a bank decline)

Created by Emily Campbell, Modified on Fri, 11 Sep at 1:23 PM by Emily Campbell
Event editor error APP999 — "longer than 1500 bytes" (description too long to save)

Created by Emily Campbell, Modified on Fri, 14 Aug at 10:24 AM by Emily Campbell
Why can't I edit or delete a price group, discount code or field with a "/" in its name?

Created by Emily Campbell, Modified on Tue, 18 Aug at 10:47 AM by Emily Campbell
Multiple customers can't get past payment on my online booking page — what should I check?

Created by Emily Campbell, Modified on Tue, 18 Aug at 10:49 AM by Emily Campbell