How to Extend or Change the Dates & Times of a Reservation

In the rental business, one thing is certain: change happens.

That means you need to be able to adjust reservations quickly—without creating extra work or losing track of what was changed and by whom. One of the most common adjustments you’ll make is updating the dates and times of a reservation.

The first step is to locate the reservation. Go to the Reservations page, switch to search mode, and find the booking you want to edit. Next, modify the dates and times as needed.

In BRM, most changes are automatically saved as soon as you leave a field. Dates, however, are treated differently because they affect the calendar for all included assets. For this reason, BRM requires a manual confirmation: once you change a date or time, a SAVE button will appear. You’ll need to press SAVE once you’re finished.

BRM uses “save zones” on the Reservation Detail Page to organize related fields.

For example, if you change the “from date,” the system will detect the modification and prompt you to save. You can make multiple changes within a zone before saving—everything will be confirmed in a single step.

Please note: after you request a change, BRM must first verify that all assets are available for the new period. Always check the confirmation message carefully and watch for any errors. 

Additional considerations:

• If you’re working with Generic Bookings, a physical asset may appear to be available, but an outstanding generic booking can still prevent the extension.
  
  

• It’s often helpful to check the Planner view beforehand to confirm whether the dates following your reservation are free. (Keep in mind this does not apply to generic bookings.)

Possible Errors You May Encounter:

When extending or adjusting a reservation, you might encounter errors such as:

• Bump into activity forwards – occurs when the new end time collides with another scheduled booking.

• Bump into activity backwards – occurs when the new start time overlaps with an earlier booking.
  
  

These are designed to prevent double-booking of assets.

For more details on these errors, see our support article.