When your customers book online they are given up to two email confirmations.

  • Provisional booking confirmation - when they complete the booking
  • Confirmed booking confirmation - when they pay / leave a credit card

The Provisional email is entirely optional.  Some people like to have content that says something like:

"thank you for your provisional booking - unless we receive payment for this booking we will auto-cancel it"

Others prefer not to send provisional confirmations - waiting instead until payment has been made.

See Also

Deciding which email confirmations you send

Auto-cancel online bookings that are not paid for

How does BRM send emails on your behalf?