HIVO / regular mode for your Customer Booking Page

Created by Doug Stoddart, Modified on Fri, 23 Feb at 10:39 AM by Doug Stoddart

Depending on what kind of store you have will determine the experience you want to give your customers when they book online.

Let's take 2 examples.

Bob's Beach Rentals rents a high volume of beach cruisers to the public.  Typically they get groups (either families or friends) coming along for a few hours of beach fun.  When they book they want to get the job done as quickly as possibly and are not particularly interested in customizing the setup (or extras) of each bike.

Paul's Precision Mountain Bikes on the other hand, rents fewer high-end bikes to very discerning customers.  His customers are less interested in booking lots of bikes, but more concerned about making sure the bike is setup just right for their ride.

Offering Control - the name we give to the ability for you to fine-tune your customers' booking experience based on the kind of business you run.

Bob will want to offer an experience which is all about speed and convenience.  He will want to enable HIVO (High Volume) booking mode on his Customer Booking Page, which will give an experience like this, where customers can choose from the dropdown of available quantity for their chosen bike.  They are then put into the basket in bulk (up to 10 - depending on your availability of course).

legacy OBW example

new CBP example of HIVO

Paul will want to offer a very bespoke service when each of his precision bikes is chosen.

His customers can take their time, choose appropriate extras for this bike and select the right size.

One bike at a time;

  1. choose extras for this bike
  2. choose the size for this bike

If they want to add a new bike (e.g. for their friend) they can go back around and repeat the process:

(Please note this is also true of HIVO mode - for example if they also want to add another type of bike)

Finally, it is worth noting that in either mode (HIVO or regular) they can have the option of modifying the extras and any per bike customer information, when they are looking at their cart, before they checkout.

See Also

where to select HIVO / regular mode

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article