Do customers need an account to book online?

Created by Doug Stoddart, Modified on Fri, 24 Jul at 4:33 PM by Emily Campbell

No. Every booking made through your Customer Booking Page (CBP) is a guest booking. There is no account step, no sign-up prompt and no login screen in the booking flow — customers enter their details at checkout and pay.

What the customer does

On the details step the customer types their name, email and any other details you've asked for, then continues to payment. That's the whole flow. Nothing is gated behind creating an account, and customers are not asked to make one.

Do I need to configure anything?

No. There's nothing to switch on or off — this is simply how the booking page works.

You may see a Registration mode setting in the Back Office. It is labelled (OBW only) and applies to the legacy Online Booking Wizard. It has no effect on the Customer Booking Page.

Can customers still have an account?

Yes. Accounts still exist — they're just not part of booking. A customer can sign in to their account area to see their details, and if they're already signed in when they book, checkout can fill their details in for them with Use my details.

Nothing in the booking flow asks them to do this, and nothing is withheld from customers who don't.

Booking on behalf of someone else

If a customer is booking for a group, or paying for someone else, that's handled by Primary Booker and the per-rider details on the booking — not by accounts.

What about repeat customers?

Repeat customers don't need to do anything differently. Their booking is matched to your customer records by the details they enter, so their history stays together in the Back Office without them having to log in.

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