Maintenance tasks and service entries: error messages

Created by Emily Campbell, Modified on Fri, 2 Oct at 5:04 PM by Emily Campbell

This page lists the messages you might see when you set up maintenance tasks or log a service, what each one means, and what to do.

Find this page at Settings → Maintenance → Maintenance Tasks.

Message	What it means	What to do
maintenance task already exists (APP001)	Another task already uses that barcode. You'll usually see "Failed to create maintenance task, check console for detail" at the same time.	Use a different barcode, or open the existing task from the list and edit it instead.
Failed to create maintenance task, check console for detail	BRM couldn't save the task. You can see this when editing a task too, not just when creating one.	If another message appeared with it, that one gives the reason. Otherwise check your internet connection and try again. If it keeps happening, contact support.
cost cannot be negative (APP001)	The cost is below zero.	Enter 0 or more.
time spent mins cannot be negative (APP001)	The time is below zero.	Enter 0 or more.
time_spent_mins must be an integer, not … (APP001)	The time isn't a whole number, for example 1.5.	Enter whole minutes, for example 2.
Failed to locate maintenance task	The task you opened no longer exists. It may have been deleted, for example in another tab.	Go back to the Maintenance Tasks list and refresh the page.
Failed to delete maintenance task …	BRM couldn't delete the task.	Refresh the page and try again.

These come from the + service entry window on an item's Maintenance tab.

Message	What it means	What to do
Service note is required	Every service entry needs a note.	Type a short note, or pick a task from Task Type to fill it in for you.

Message	What it means	What to do
No item found with ID '…'	No item matches the barcode or ID you scanned.	Check the label, or search for the item by hand.
Multiple items found	More than one item matches what you scanned.	Open the item by hand. Then check your items don't share the same ID or barcode.
Invalid page to input a task	You scanned a task barcode (one starting with a full stop) while you weren't on an item's page.	Scan the item first. That opens its page. Then scan the task.
Service entry with ID '…' not found	No maintenance task has that barcode. Very occasionally, BRM couldn't load your task list.	Check the barcode in Settings → Maintenance → Maintenance Tasks. Letters don't need to match in capitals or lower case. If the task is there, refresh the page and scan again.
There was a problem saving the maintenance task	BRM found the task but couldn't save the service entry. Nothing was recorded on the item.	Scan the task again. If it still fails, log the service by hand with + service entry.

See also

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