Auto-cancel

Created by Doug Stoddart, Modified on Tue, 23 May, 2023 at 4:24 PM by Jorrit Reitsma

If you turn on this setting then your online reservations will auto-cancel if the customer does not make payment in the time-frame you indicate.  30 minutes in this example.




The default is auto-cancel = OFF which is safer.

It will mean you will still see all online reservations in your dashboard - but they will simply remain in provisional status if not confirmed with payment (or leaving a credit card).


This will mean if the customer doesn't enter a valid credit card and make payment in that time the reservation will get cancelled.  So please use with caution.  We recommend 30 minutes as the shortest duration to allow people to find wallet and enter details etc.


You can also message the customer when a booking is auto-cancelled by using the Email notifications.


See Also

Email Notifications - Content Panel

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article