How do I set up an offering so customers can book it online?

Created by Emily Campbell, Modified on Fri, 24 Jul at 4:23 PM by Emily Campbell

Each of your service offerings is configured separately for online booking — whether it appears on your Customer Booking Page at all, and how it behaves when it does.

Where to go

Open Settings > Service Offering Management and select the offering you want to work on.

Making it bookable online

At the top of the offering there's a toggle showing either Live or Disabled. Live means customers can see and book the offering online; Disabled means it doesn't appear.

Some stores also have an Internal only option. That's a different thing from Disabled: internal-only offerings can still be booked by your staff in the Back Office, they're just hidden from customers online.

Your default offering cannot be disabled or made internal only. If you need to take it off the booking page, contact support.

The offering's name and address

The offering's name is set when it's created and can't be edited afterwards, so choose it carefully — customers see it on your booking page.

The CBP ID shown on the offering is generated for you and is read-only. You don't need to set it, and you can't change it.

Locations

If your store has more than one location and collection is switched on, you'll see options for which locations this offering is available from, and which one is pre-selected for the customer. Leave the default location unset if you'd rather the customer chose.

If you only have one location, these options aren't shown.

Taking payment for this offering

Some stores can set the payment processor per offering, in an Online payments section on the offering. It lets you take card payments online for one offering and not another. If you don't see it, it isn't enabled for your store yet — contact support. Otherwise your store-wide payment settings apply; see deposits and payment for online bookings.

What isn't set here

Availability is configured elsewhere. When the offering can be booked — opening hours, lead time, durations — is under Settings > Scheduling, on Time rules and Opening hours. Setting an offering Live doesn't make it bookable on its own; it also needs availability.

Once you've saved

Open your booking page and check the offering appears as you expect, with the right name and the right locations.