iPad Won't Open a Bike Reservations Manager QR Code (Works on Android)

Some customers report that scanning a Bike Reservations Manager QR code — most often the kiosk device-pairing code used to open the self-registration/waiver page (/waivers) on a tablet — does nothing on an iPad, in both Safari and Chrome, while the exact same code opens fine on an Android phone.

Is this a BRM bug?

No. The QR code encodes a plain public https:// link (e.g. https://us.bikerentalmanager.com/waivers/?shop=<store>&kiosk_name=<device>) — the exact same URL is generated for every device, with no iOS-specific or Android-specific code path. If the link does nothing when scanned on an iPad but opens on Android, the cause is on the iPad itself, not our servers.

Most likely causes

• Screen Time / Content & Privacy Restrictions. Under Settings → Screen Time → Content & Privacy Restrictions, an iPad can have QR-code scanning disabled, or Safari/website access locked to an allow-list. This is common on shop-owned tablets that get set up as a dedicated "kiosk" device.
• An MDM (mobile device management) or Guided Access profile. A store-managed iPad may be locked down by a profile that blocks Safari from opening links at all. This explains why both Safari and Chrome fail identically — it's the operating system blocking navigation before either browser gets a chance to load anything, not a browser bug.
• Scanning a photo/screenshot of the code instead of the live, printed code. iPhone/iPad camera QR recognition can be pickier about resolution and contrast than some Android camera apps. If the code was scanned off a screenshot (e.g. forwarded in an email or chat) rather than the physical printed sheet or an on-screen code, try scanning the original instead.

How to fix it

1. On the iPad, go to Settings → Screen Time → Content & Privacy Restrictions and confirm restrictions are off, or that Safari and QR/camera scanning are allowed.
2. If the iPad is enrolled in a store's device-management system (MDM) or was set up with Guided Access / Single App Mode, check with whoever manages that setup that Safari is allowed to open external links.
3. Try scanning the original printed or on-screen QR code rather than a photo or screenshot of it.
4. As a fallback that sidesteps QR scanning entirely, open Safari directly on the iPad and type the pairing URL in manually (find it in Back Office under Settings → Devices for the kiosk in question).

If none of the above resolves it, please contact support with: the iPad's iOS version, whether the device is store-owned/managed, and whether the code was scanned live or from an image — this helps us confirm it's a device-restriction issue rather than something new.