How can customers book a repair online?

Wanting to offer Repairs? Repairs is a service you switch on for your store. To get started, go to Settings > Service Offering Management, find Repairs and click Book a demo — our team will be in touch to get it set up for you. You can also reach out to support if you have questions first.

Setup your repairs service here (when enabled):

Settings > General > Service Offering Management

Your Customer Booking Page isn't only for rentals — customers can book a repair or service online and drop the bike in, without having to call or email.

How it works for the customer

Your repair offering appears on the booking page alongside your other offerings. (or you can have 2 distinct pages on your site) The customer picks the repair or service they want, chooses the day they'll bring the bike in, says how many bikes they're bringing, describes what's wrong, enters their details and confirms.

Repairs are booked by day, not by appointment time — the customer is choosing when to drop the bike off, not booking a slot on your workshop calendar.

Telling you what's wrong with the bike

The repair flow includes a built-in Describe your repair box, prompting the customer for something like "rear brake rubbing, gears slipping". You don't need to create a custom field for this — it's part of the repair booking.

How it differs from a rental booking

The repair checkout is deliberately shorter than a rental checkout. There's no per-rider details step and no rental extras — just the repair, the quantity, the drop-off day and the customer's details.

What you need in place

• A repair offering set live on the booking page — see setting up an offering for online booking.
• The days you accept repairs, set under Settings > Scheduling.

After the booking is made

The repair arrives in the Back Office like any other booking, and you work it through your normal repair process from there. But the stages of the repair booking are tailored to repairs, rather than rental.

For example the lifecycle is:

When your mechanic has had a look at the bike and understands the work to be done, they can automatically send a quote to the customer, along with a comment:

The customer will automatically be send the quote and has the chance to respond:

First of all in their email

which takes them here (on their mobile / desktop) to approve or decline:

Their answer automatically and instantly updates the repair ticket back in BRM with their response.

Things to watch

• By default there's no cap on how many repairs can be booked for the same day. But this can be configured.
• Keep the repair offering's bookable days up to date around holidays and closures.