How can customers book a repair online?

Wanting to offer Repairs? Repairs is a service you switch on for your store. To get started, go to Settings > Service Offering Management, find Repairs and click Book a demo — our team will be in touch to get it set up for you. You can also reach out to support if you have questions first.

Your Customer Booking Page isn't only for rentals — customers can book a repair or service online and drop the bike in, without having to call or email.

How it works for the customer

Your repair offering appears on the booking page alongside your other offerings. The customer picks the repair or service they want, chooses the day they'll bring the bike in, says how many bikes they're bringing, describes what's wrong, enters their details and confirms.

Repairs are booked by day, not by appointment time — the customer is choosing when to drop the bike off, not booking a slot on your workshop calendar.

Telling you what's wrong

The repair flow includes a built-in Describe your repair box, prompting the customer for something like "rear brake rubbing, gears slipping". You don't need to create a custom field for this — it's part of the repair booking.

How it differs from a rental booking

The repair checkout is deliberately shorter than a rental checkout. There's no per-rider details step and no rental extras — just the repair, the quantity, the drop-off day and the customer's details.

What you need in place

• A repair offering set live on the booking page — see setting up an offering for online booking.
• The days you accept repairs, set under Settings > Scheduling.

After the booking

The repair arrives in the Back Office like any other booking, and you work it through your normal repair process from there.

Things to watch

• By default there's no cap on how many repairs can be booked for the same day. If you need a daily limit so you don't get more work than you can take on, contact support.
• Keep the repair offering's bookable days up to date around holidays and closures.