Using BRM to take service bookings

Yes, you can take repair and service bookings in BRM, with the Repairs service. Customers book a repair on your Customer Booking Page and drop the bike in on the day they chose. In Back Office you send them a quote, they approve or decline it from their email, and you work the repair through to collection.

How a repair booking works

1. The customer chooses the repair, the day they'll drop the bike off and how many bikes they're bringing. They describe what's wrong and enter their details.
2. The booking arrives in Back Office like any other reservation, with stages made for repairs: Bike dropped off, Quote, Quote approved or declined, In repair, Ready to collect and Picked up.
3. When your mechanic knows what the work involves, you send a quote. The customer gets an email with Approve quote and Decline quote buttons, and their answer updates the repair straight away.
4. Once a quote is approved, the quoted amount becomes the price charged.

Repairs are booked by drop-off day, not by time slot. You set how many repairs you'll take in each day.

Turn on Repairs

In the side menu, under Services, find Repairs and click Activate. If it says Request instead, click it and we'll set it up for you.

Set it up and use it

• Repairs in BRM: the whole repair journey, from booking to collection.
• Setting up Repairs for your store: a complete guide: the repair offering, how many repairs you take per day, prices and mechanic hours.
• How can customers book a repair online?: what the customer sees.
• Working a repair through to completion: quotes, approval and pricing.
• How do I set opening hours for a single service offering?: workshop hours and closed periods, separate from your shop hours.

Booking a time slot instead?

For bookings at a set time, such as a bike fit or a consultation, use the Appointments service. See How can customers book an appointment online?

Set up repairs the old way?

Earlier versions of this article suggested setting repairs up as tour or activity items. We now recommend the Repairs service instead, because it adds drop-off days, quotes and repair stages.

See also

• Overview of BRM Service Offerings